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We value your time and the time of our talented professionals. When you book an appointment at Head Case, that time is reserved exclusively for you. Our policies are designed to protect our guests, our team, and the availability of appointments for everyone.
A valid credit or debit card must be kept securely on file to reserve your appointment.
If we do not have a card on file, a member of our team will contact you to obtain the required information. If we are unable to obtain a card on file within the requested timeframe, your appointment may be canceled.
Your card on file allows us to enforce our cancellation and no-show policy when applicable.
As a courtesy, we may send appointment reminders by email, text, or phone. Please do not rely solely on reminders to remember your appointment. You are responsible for knowing your scheduled appointment date and time.
If you receive a confirmation request, please respond promptly so we can ensure your appointment remains secured.
We understand that schedules can change, and we will always do our best to accommodate you.
We kindly require a minimum of 48 hours' notice for cancellations or appointment changes. This allows us the opportunity to offer the appointment to another guest on our waiting list.
Rescheduled appointments are still subject to our cancellation policy. Moving an appointment does not reset the cancellation window.
Cancellation fees are based on the services originally reserved, not the amount of time ultimately used.
These fees are not intended as a penalty. They help offset the time and income lost when an appointment cannot be filled, particularly for our commission-based professionals who have reserved that time specifically for you.
If you are more than 10 minutes late for your appointment, we will do our best to accommodate you; however, depending on the service booked and the amount of time remaining, your appointment may need to be:
If your service must be shortened or altered because of your late arrival, the service price may still reflect the originally scheduled appointment or the services performed.
Rescheduled appointments remain subject to our cancellation policy.
To provide you with the best possible service, all required consultation and client forms must be completed before your appointment.
Please complete your forms electronically before arriving.
If you are unable to complete them beforehand, please arrive at least 15 minutes early to allow enough time to complete your consultation forms.
Arriving late because required forms were not completed in advance may affect the amount of time available for your service and may result in the appointment being shortened, altered, or rescheduled.
If you miss an appointment or cancel within the applicable cancellation window, the appropriate fee must be paid before another appointment can be scheduled.
In certain circumstances, Head Case may choose to waive a cancellation or no-show fee at our discretion. A waived fee is considered a courtesy and does not eliminate our cancellation policy for future appointments.
Repeated late cancellations, no-shows, failure to maintain a valid card on file, or failure to respect our appointment policies may result in the inability to book future appointments with Head Case.
We understand that emergencies and unexpected circumstances happen. If you experience an unusual or legitimate circumstance, please contact us as soon as possible. We will always do our best to work with you when we can.
At the same time, our professionals depend on their appointment schedules and reserve this time specifically for each guest. We appreciate your communication, punctuality, and respect for their time.
By booking an appointment with Head Case Hair Studio, you acknowledge and agree to our appointment, cancellation, no-show, late-arrival, and card-on-file policies.
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